Why can't I access the chat tool from home or work?
This problem can be linked to firewall settings and might be a problem due to your security settings. (e.g. Settings in specialist software - such as Zone Alarm, Norton Antivirus, etc - or settings in your browser). This is because the Blackboard Chat Tool uses a nonstandard port, 2304, and is blocked by Firewalls. The Solution requires Opening the Chat Tool Port by you (or your Network Administrator) to adjust your Network configuration and /or individual PC settings.
Student FAQ's - Chat
Why can't I access the chat tool from home or work?
This problem can be linked to firewall settings and might be a problem due to your security settings. (e.g. Settings in specialist software - such as Zone Alarm, Norton Antivirus, etc - or settings in your browser). This is because the Blackboard Chat Tool uses a nonstandard port, 2304, and is blocked by Firewalls. The Solution requires Opening the Chat Tool Port by you (or your Network Administrator) to adjust your Network configuration and /or individual PC settings.